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Terms and conditions

Booking, Amendment, Cancellation and Refund Policy.

For all bookings at least 24 hours notice is required by Imperial VIP.

For all group bookings and multi vehicle bookings and special events a NON REFUNDABLE 50% deposit will be required.

For any transfer required on Christmas Holiday a 100% surcharge will apply.

For any transfer required on a Bank Holiday a 50% surcharge will apply.

Amendments must be made and acknowledged by Imperial VIP at least 24 hours before the scheduled pick up time.

Cancellations of any booking must be acknowledged by Imperial VIP and reserves the right to charge the client for the full amount to bookings that are cancelled within 24 hours of the pickup time or No Show.

Cancellations that are made and acknowledged by Imperial VIP within 48 hours 50% of the booking fee will be charged.

Cancellations that are made and acknowledged by Imperial VIP within 7 days 25% of the booking fee will be charged. More than 7 days notice no fee will apply.

Contact data provided to Imperial VIP via our contact forms will only be used solely for the purpose of a one-to-one contact to discuss your enquiry. After this we will at no point use your data for future marketing purposes, for example newsletters or promotional offers unless you provide us with written opt-in consent.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Imperial VIP . The collective work includes works that are licensed to Imperial VIP . Copyright Imperial VIP ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Imperial VIP or purchasing Imperial VIP products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Imperial VIP or to purchase Imperial VIP products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Imperial VIP . You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Imperial VIP used in the site are trademarks or registered trademarks of Imperial VIP

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Imperial VIP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Imperial VIP does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Imperial VIP does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Imperial VIP shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Imperial VIP has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Imperial VIP product is mistakenly listed at an incorrect price, Imperial VIP reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Imperial VIP reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Imperial VIP shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Imperial VIP without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Imperial VIP may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Imperial VIP.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Imperial VIP or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Payments Made On The Site
Imperial VIP reserves the right to alter prices at any time prior to purchase. If any pricing errors occur we reserve the right to refund any purchase amount. We only use third party payment processing services and thus are not responsible for any online security provided by these services.

Participation Disclaimer
Imperial VIP does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Imperial VIP is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Imperial VIP reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Imperial VIP in its sole discretion.

You agree to indemnify, defend, and hold harmless Imperial VIP , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Imperial VIP may link to sites operated by third parties. However, even if the third party is affiliated with Imperial VIP , Imperial VIP has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Imperial VIP . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Imperial VIP seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Our Chauffeured Vehicles Are:-

  • Fully valeted before each journey
  • Daily newspapers & mineral water
  • Complimentary WIFI
  • Licensed by Southampton City Council
  • Full chauffeurs' uniform upon request

Our Hampshire Chauffeurs Are:-

  • NVQ Level 2, Road Passenger Vehicle Driving
  • NVQ Level 3, Certificate in Customer Service
  • Experienced Professional Drivers
  • Licensed by Southampton City Council
  • DBS Checked and approved